FAQ’s

 

I am unsure whether a product is right for me, where can I get the best advice?

Call our Helpline: 0800 990 008

You will speak to a real person and receive expert and friendly advice on all our professional salon products.

How do I reset my password?

Click ‘Login’ in the top right-hand corner of the website will bring up the login box. 
This box includes a hyperlink ‘Forgot Password?’ which prompts you to enter your email address.
You will then receive an email with instructions on how to reset the password to your account. 

I have not received a confirmation email?

Depending on your spam filters, it is possible that your confirmation email has been forwarded to your junk folder – we would recommend double-checking your junk folder.

It is important that you check that your correct email address has been entered.

Are you Despatching under level 4?

Yes, we are an essential services provider operating under govt guidelines regarding contactless delivery. We are despatching daily Monday to Friday.

Please allow for a couple of extra days for delivery because of Courier overloads in some areas.

Can I Click and Collect my order?

Unfortunately this option isn’t available as yet, but if you do require your order urgently, please contact us and we will organise a special pickup arrangement.

Am I able to pay in person by EFTPOS?

Unfortunately we do not have counter service available. All purchases must be made online.

What Payment methods can I use?

Credit cards accepted are Visa, Mastercard and American Express. You can also buy now and pay later with Afterpay, Zip, Laybuy, Genoapay.

How will I know if my order has been despatched?

As soon as your order has been despatched from our warehouse you will receive an email notification from the Courier Company that your order has been picked up. And a Tracking Number. You can use this number to track and follow your order and its delivery progress.

I entered all of my details at the checkout and it will not process?

Check whether you have  ticked “Deliver to another address” and not entered a delivery address.

I entered my introductory discount coupon at checkout and it did not give me my discount?

Coupons can only be used once by each new customer. A minimum spend of $60 applies.

I forgot to enter my coupon code at checkout. Can I still get my discount?

Once your order has been placed we are unable to change the purchase price or refund the discount. As long as the coupon hasn’t been used, it will be still available for your next purchase.

I have a balance left on my Gift Card Voucher. Can I get a refund?

All Gift Card vouchers are redeemable for online purchases only. Any available balance can be applied against any future order. We do not refund Gift Card Balances under any circumstances.

How do I know if I am purchasing a genuine product?

All our salon products are guaranteed genuine sourced from the official brand manufacturer or distributor. 

What do I need to do if I receive the wrong product?

Take a photo of the incorrect item and email us at: [email protected] with your order number.

Occasionally there are errors. Please let us know ASAP so we can get it sorted for you straight away.

What happens if the item I’ve ordered is Out of Stock?

You will be notified immediately of any delay, with all available options including a refund.

Are my Credit Card details confidential?

We take credit card security very seriously. All transactions are transmitted via a secure certificate using Stripe payment gateway. We never see or store your credit card details.

Can I change or cancel my order?

We take pride in our fast delivery which means that most orders are packed and dispatched within a short period of time. You will need to contact us immediately. Once your order has been despatched we are unable to make any changes or cancel your order.

How do I add Beauty Hair Warehouse website to the home pages on my mobile?

iPhone, iPad, & iPod Touch

Launch the Safari browser on Apple’s iOS and navigate to the website or web page you want to add to your home screen. Tap the Share button on the browser’s toolbar — that’s the rectangle with an arrow pointing upward. It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone or iPod Touch. Tap the Add to Home Screen icon in the Share menu.

Android

Launch Chrome for Android and open the website or web page you want to pin to your home screen. Tap the menu button and tap Add to homescreen. You’ll be able to enter a name and then Chrome will add it to your home screen.

Our BHW icon will appear on your home screen like any other app. Just drag it around and put it wherever you like!

How does Afterpay work?

For all information about Afterpay: click here

How does Zip work?

For more information about Zip: click here

How does Laybuy work?

For more information about Laybuy: click here

How does Genoapay work?

For more information on Genoapay: click here

Can’t find the answer you are looking for?

Phone us now on 0800 990 008 and speak to a real person, no silly answering system!